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FAQs

ORDERING

How can I cancel my order?Unfortunately, because of our efforts to ship in a timely manner, we are unable to accommodate cancellations. Orders that wish to be cancelled can be returned to us for a refund. See RETURNS below.

What methods of payment are accepted?aTana currently accepts Visa, Mastercard, American Express, Discover, and aTana gift cards.

SHIPPING

Where are products shipped from?  Currently, all orders (international included) ship from our offices in Encinitas, California.

When will my order ship?  Pre-Orders from soft launch will ship the week of August 21st. We are committed to delivering your product in a timely manner. All orders placed online ship out the following business day. Normal shipping days are Monday through Friday and exclude some major holidays. We send shipping confirmations, once your order has been shipped from our warehouse.

RETURNS

Do you offer returns or exchanges?  You betcha. It’s important to us that you’re 100% satisfied, so whether you had a problem with your item or you simply don’t like it, get in touch within 30 days of ordering to organize a return or exchange. They must be in new condition with the tags still attached. Please repackage your items as received. The cost for shipping will be deducted from your refund.

What is your warranty policy?  aTana bags are constructed using the highest quality materials available. Your purchase is warranted against defects in materials and workmanship. Proof of purchase is required. Where a claim is warranted, the product will be replaced at no cost. aTana reserves the right not to honor warranties on superseded stock bought outside of the current season. If not deemed to be a warranty issue, aTana will repair or replace your bag at a reasonably charge subject to availability and year of manufacture. For all warranty claims, please send a picture of the defect to info@atanabags.com for initial evaluation. Once approved, we will provide you with instructions to ship defected product back to us. Account and store returns will require a RA#.

GENERAL

Are the product colors identical as shown on your website?  We have made every effort to display products exactly s they will look when you receive them. The picture may appear different depending on the monitor you view them on.

I am in an industry or outdoor professional and would like to sign up for your Pro Deal. How do I apply?  Send us an email at prosalels@atanabags.com. From there, someone from our Pro Sales team will be in contact with you.

Where are your products made?  We design our products in Encinitas, California. The best available materials are sourced worldwide and manufactured in Mumbai, India. Each aTana bag is individually quality checked and packed prior to dispatch. We only collaborate with companies who offer fair wages and safe working environments.