Where are products shipped from? Currently, all orders (international included) ship from our offices in Encinitas, California. We ship via USPS Priority and USPS Priority Express.
When will my order ship? We are committed to delivering your product in a timely manner. All orders placed online ship out the following business day. Normal shipping days are Monday through Friday and exclude some major holidays. We send shipping confirmations, once your order has been shipped from our warehouse.
Do you offer returns or exchanges? You betcha. It’s important to us that you’re 100% satisfied, so whether you had a problem with your item or you simply don’t like it, get in touch within 30 days of ordering to organize a return or exchange. They must be in new condition with the tags still attached. Please repackage your items as received. The cost for shipping will be deducted from your refund.
What is your warranty policy? aTana bags are constructed using the highest quality materials available. Your purchase is warranted against defects in materials and workmanship. Proof of purchase is required. Where a claim is warranted, the product will be replaced at no cost. aTana reserves the right not to honor warranties on superseded stock bought outside of the current season. If not deemed to be a warranty issue, aTana will repair or replace your bag at a reasonably charge subject to availability and year of manufacture. For all warranty claims, please send a picture of the defect to firstname.lastname@example.org for initial evaluation. Once approved, we will provide you with instructions to ship defected product back to us. Account and store returns will require a RA#.